SHIPPING AND DELIVERY
I received the incorrect items
Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.
I'm missing items from my order
If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we will make sure you get what you ordered.
Do you ship to my country?
We are currently shipping to all GCC countries ( Saudi Arabia, UAE, Kuwait, Qatar, Oman and Bahrain), Egypt, Lebanon and Jordan. However our operation team is ready to ship worldwide very soon.
All of our items are produced on demand to ensure the best possible quality. Because of this, it can take up to 1 to 3 business days for your order to be ready to be shipped. You will receive a shipping confirmation email at this point.
How do I check my order status?
You can check the status of your order by clicking on the "Order’ tab at Your Profile. https://sparknow.com/account/orders